Systematic accounts receivable follow-up — payer contact every 7–10 days, aggressive recovery of 90–180+ day claims, underpayment identification, and patient balance management. Recover the revenue sitting in your aging report right now.
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Accounts receivable follow-up is the disciplined, systematic process of contacting payers on every unpaid or underpaid claim until payment is received, reconciled, or a denial is formally worked. Without structured follow-up, claims stall in payer queues, aging buckets grow, timely-filing windows close, and revenue is permanently lost.
EMBS contacts payers every 7–10 days on all open claims — by phone, portal, and electronic inquiry — tracking every response, escalating stalled claims, and recovering aged receivables going back 90–180+ days. The result: measurably fewer days in AR, stronger cash flow, and a clean aging report you can actually manage.
Your AR aging report is not just a historical record — it is an action list. EMBS treats every bucket differently, with priority and strategy matched to each claim's urgency and recovery potential.
A proven workflow that systematically converts your aging AR into collected revenue.
Comprehensive accounts receivable management — insurance AR, patient AR, aged recovery, and reporting, all in one service.
Systematic payer contact every 7–10 days on all open claims — Medicare, Medicaid, and all commercial carriers. Every call documented with status, reference number, and follow-up date.
Patient statement generation, payment plan setup, and respectful but persistent patient outreach — recovering patient responsibility balances without damaging the patient relationship.
Dedicated recovery of claims 90–180+ days old — including those previously worked without resolution. We audit for recoverability before any write-off recommendation is made.
Every open claim tracked against its payer-specific timely-filing window — with urgent escalation for claims approaching their deadline to ensure no revenue is lost to a missed window.
Every payment posted is verified against your contracted fee schedule. Underpayments are identified, documented, and challenged through payer reconsideration requests and formal disputes.
When standard follow-up stalls, we escalate to supervisor-level payer contacts, file formal appeals with documentation, and pursue every available recovery path before recommending write-off.
Electronic Remittance Advice posted accurately with contractual adjustments applied correctly. Every payment fully reconciled against the original claim to identify discrepancies and underpayments.
Weekly reports covering days in AR trend, aging bucket balances, payer-specific performance, collection rate, and recovery totals — giving you complete visibility into your AR health.
Works directly inside your existing EHR and practice management system — AdvancedMD, Kareo, athenahealth, eClinicalWorks, DrChrono, and 30+ more. No migration, no disruption.
Consistent, documented follow-up — not sporadic calls when someone has time.
We contact payers on every open claim on a structured 7–10 day cycle — not when someone gets around to it. Every contact is documented with rep name, reference number, and outcome.
Most practices don't realize they're being underpaid until it's too late to dispute. EMBS compares every payment against your contracted rate and pursues every underpayment through formal reconsideration.
Nothing is written off without a documented audit of recoverability. Many practices write off thousands in claims that are still within appeal or timely-filing windows. We check every one before recommending write-off.
Weekly AR KPI reports show your days in AR trend, aging bucket movement, and recovery totals — so you have hard data on performance, not just a verbal update that things are going well.
Patient balances represent a growing share of practice revenue as high-deductible plans increase. We handle patient statements, payment plans, and follow-up — maximizing collection without straining patient relationships.
All claim data, patient information, and payer communications handled by HIPAA-certified specialists with fully encrypted data environments. BAA signed with every client.
What healthcare providers say after EMBS took over their accounts receivable follow-up.
They recovered over $80,000 in old claims within two months — claims we had completely written off. The follow-up process is relentless in the best way. Nothing falls through the cracks.
AR days dropped from 65 to 28 within three months. We had no idea our previous biller was letting claims sit that long. The weekly reports from EMBS show us exactly where every dollar is.
Our 90-plus day AR was out of control when we came to EMBS. They cleaned it up systematically and now our aging report looks like it should. Cash flow has never been more predictable.
AR follow-up is a core component of EMBS's billing service, starting at 2.49% of collections. No separate AR management retainer, no per-claim follow-up fees. Comprehensive AR management — built in from day one.
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Common questions from healthcare providers about accounts receivable management and recovery.
AR follow-up in medical billing is the systematic process of contacting payers on all unpaid or underpaid claims to obtain status updates, resubmit corrected claims, and escalate stalled payments. The goal is to reduce your days in AR, recover aging receivables, and ensure every dollar billed is either collected or formally written off with documented justification. Without structured follow-up, claims stall in payer queues and revenue is permanently lost to missed timely-filing windows.
EMBS contacts payers on all open claims every 7–10 days — by phone, portal, or electronic inquiry depending on the payer. High-value claims and those approaching timely-filing windows are followed up more frequently. Every contact is documented with the representative's name, reference number, claim status, and a scheduled follow-up date. This consistent cadence prevents claims from stalling in payer queues and dramatically reduces average days in AR.
Days in AR (also called DAR or days in accounts receivable) measures the average number of days between when a service is rendered and when payment is received. The healthcare industry benchmark for a healthy practice is under 35 days. Practices above 50 days typically have significant revenue tied up in unpaid claims and are likely losing money to missed timely-filing windows. EMBS's proactive follow-up consistently reduces days in AR to below 35 for most clients within 60–90 days of engagement.
EMBS pursues aged claims going back 90–180+ days, including those previously worked without resolution or flagged for write-off. We analyze each claim against its payer-specific timely-filing window and any applicable appeal deadline to determine recoverability. Claims that are still within a window are pursued aggressively; claims that are genuinely outside recovery windows are documented with a formal write-off recommendation rather than quietly removed from your AR.
Yes. EMBS manages both insurance AR follow-up and patient balance collections — including patient statement generation, payment plan setup, and persistent but professional patient outreach. Patient balances represent a growing share of practice revenue as high-deductible health plans become more prevalent. We treat patient AR with the same systematic approach we apply to payer AR, while maintaining the respectful communication that protects your patient relationships.
Underpayment recovery is the process of identifying and disputing payments that are less than what your payer contract stipulates for a given service. EMBS compares every payment posted against your contracted fee schedule, flags underpayments, and files formal reconsideration requests or payment disputes with documentation of the contracted rate. Many practices lose thousands annually to underpayments they never identify — particularly for complex procedures where payers frequently apply incorrect bundling or fee schedule cross-references.
Most practices see measurable improvement within the first 30–60 days. The initial phase focuses on aged AR cleanup — recovering the highest-value claims that have been sitting longest. By 60–90 days, the 7–10 day follow-up cycle has worked through the backlog and your days in AR metric typically begins trending below 35. Full normalization of your AR aging report typically occurs within 90–120 days, at which point the focus shifts to maintaining performance and catching new issues before they age.
Get a free AR analysis — we'll review your aging buckets, identify your highest-value recovery opportunities, and show you exactly how much revenue is still collectable right now.
Get My Free AR Analysis → Or call us directly: (321) 594-2213